Privacy Policy

Niko's Two Adventure

Privacy Policy

This Privacy Policy describes how Niko’s Two Adventure collects, uses, stores, and protects the personal data of users who browse this website or engage with our services.
We process personal data in accordance with:

Chilean Law No. 19.628 on Personal Data Protection
EU General Data Protection Regulation (GDPR)
International privacy principles such as transparency, minimization, and lawful use.

By using this website, you agree to the terms outlined in this Policy. If you do not agree, please refrain from using the site or providing personal information.

1. Personal data we collect

We may collect the following categories of data:

Data provided directly by the user

Full name
Email address and phone number
Contact information
Information required for bookings, payments, invoicing, or service coordination
Demographic information or nationality when required for tourist services or park entry requirements

Automatically collected data

IP address
Browsing information (cookies, page visits, analytics)
Device and browser type

We only collect data that is strictly necessary to deliver our services.

2. Purpose of data processing

We use personal data for the following purposes:

Managing bookings, payments, modifications, and cancellations
Issuing vouchers, confirmations, and service-related communications
Coordinating transportation, tours, and services provided by third-party operators
Sending important updates related to your reservation
Sending promotional communications only if you give explicit consent
Improving our services and website functionality
Complying with legal and regulatory obligations

Legal bases (GDPR): consent, performance of a contract, legal obligation, and legitimate interest.

3. Data retention

Personal data will be retained only for the time necessary to:

Provide the contracted services
Comply with tourism, accounting, and legal requirements
Manage potential future claims or disputes

Once these periods expire, data will be securely deleted or anonymized.

4. Cookies and similar technologies

This website uses cookies to enhance user experience, analyze traffic, remember preferences, and improve site performance.

You may accept or reject cookies at any time.
Rejecting cookies may limit certain functionalities of the website.

We use a cookie consent banner in compliance with GDPR requirements.

5. Sharing data with third parties

We may share information only with third parties essential to providing our services, such as:

Partner tour operators
Transportation providers
Payment platforms (e.g., WebPay, PayPal)
Hosting and website service providers
Public authorities when legally required

Niko’s Two Adventure does not sell, transfer, or commercially exploit personal data under any circumstances.

All third parties handling data must ensure privacy and security standards equivalent to those described in this Policy.

6. Information security

We apply appropriate technical and organizational measures to protect personal data against:

Unauthorized access
Loss or alteration
Disclosure or misuse
Security breaches

These measures include encryption, secure servers, access controls, and internal privacy protocols.

7. User rights (Chile + GDPR)

Users may exercise the following rights at any time:

Right of Access: know what data we hold and how it is used
Right to Rectification: correct inaccurate or incomplete data
Right to Erasure (“Right to be Forgotten”)
Right to Object: stop certain types of processing
Right to Restrict Processing
Right to Data Portability (GDPR)

To exercise your rights, contact us via our website contact form or official email.
We will respond within legally established time frames.

8. Third-party links

This website may contain links to external sites.
Niko’s Two Adventure is not responsible for the content, privacy, or data protection practices of those sites.
We recommend reviewing their privacy policies before sharing personal information.

9. Policy updates

Niko’s Two Adventure reserves the right to update or modify this Privacy Policy at any time.
The version published on this website is the current and valid version.
We recommend reviewing it periodically.

10. Contact

If you have questions about how we handle your personal data or wish to exercise your rights, please contact us through our website form.
We will respond as soon as possible.