TERMS AND CONDITIONS
2018 – 2019
Nikos II Adventure = Operator
The terms and conditions detailed below, including reserves and all forms of written documents as e-mails exchanged between the customer and the operator, constitute an agreement between the parties and therefore are part of a contract subject to conditions.
Reservations and Payments
Travel with fixed departure dates
For make a reservation, to be effective, is necessary an initial deposit of 100% if this booking a trip with fixed departures (2 minimum and maximum of 15 passengers)}. Once the deposit is received will send you a receipt of payment via email.
Travel without departure dates or private.
For make a reservation, to be effective, is necessary an initial deposit of 100% in the case of a voyage without dates of departure or private program.
If you are a tour operator, it is possible to create, other payment terms, during a negotiation. Please contact us for more details.
Payments: As a general rule, payment must be at least 30 days prior to the start date of the trip, covering 100% of the total cost of the expedition via bank transfer, in U.S. dollars. Once received payment for proof of payment will be sent via email. Notwithstanding the foregoing, if booking a trip with less than 31 days prior to departure date, the trip will be considered as a reserve last minute, and it will be necessary to cancel 100% of the cost of the trip at the time of reserve, before the departure date and may apply extra charges.
Deposits / Order to Pay: The policy of our company is that each deposit or payment for any of our program or services be conducted through bank. This is the most transparent and surrenders, trust between customer and operator. Ask your bank information, we can help with information.
Cancellations and returns policy: Any request for cancellation and eventual return must be made in writing and sent to the operator and received by the operator at least 30 days before the departure date of the trip. Cancellations within this period will be entitled to the refund of the entire amount paid 100% of the initial deposit if you book a trip with fixed departures and also 100% if you booked a trip made to measure and private. After 29 days, 80% of the amount paid will be refunded.
Note: According to the discretion of the operator and depending on availability, it will offer customers the opportunity to change the date of travel for a future, during the same year as a value equal to or above the trip booked. Under any reason will be returned the amount paid off the deadline. Nor will join the trip by returns in the form delay or withdraw in advance.
An operator shall have the power to cancel services until 45 days before the departure date if:
The minimum required passenger is not met. (It will return 100% of the paid including the initial deposit)
Cancellation due to “Force Majeure”. This is a phenomenon that escapes the control of the operator and the War, protests, terrorist activity, natural disasters, climatic conditions, environmental emergencies, changes in air travel, marine vessels and land, and so on. In these circumstances, the customer is entitled to full refund of the trip or service paid at 100% for a travel reservation with departure date or no date of departure or private trip); option to make another trip with the same value: travel option for a higher value, paying the difference.
The operator is not liable for costs incurred due to cancellation of trip. Others
Travel insurance: We strongly recommend purchase travel insurance in your country of origin. There are drawbacks to the last moment, as delayed flights, lost luggage, or a simple twist of ankle; you could arrive in time to prevent a meeting point agreed. Due to the remoteness of our expeditions, and if we were to evacuation the closest medical centre, we recommend an insurance covering such situations. The operator will provide the maximum assistance available in an emergency situation, but in no case will cover the medical expenses incurred or evacuation while traveling.
Disclaimer: Nikos II Adventure only acts as an agent for passengers with regard to travel, and assumes no liability for any injuries, damages, losses, accidents, social, political unrest, natural phenomena or anything beyond our control. Changes in reasonable itinerary can be done when deemed appropriate for the comfort and welfare of passengers.
Passport / Visa: All clients must have a valid passport with a maturity of at least two months after the departure date of travel. Any type of expense associated with passports and / or visas at the time of entry to any country connected with a trip Nikos II Adventure will be sole responsibility of the customer.
Physical Requirements: We welcome anyone in good physical condition and capable of adapting to changes in the environment and climate. You must complete an application form for doctors before traveling to meet the guidelines of essential information regarding their overall health status. Along with the form of general health, each participant must sign and faxed to our offices or scanned and sent via email, a letter of responsibility.
Personal Values: The operator assumes no liability for loss of personal belongings of the customer, be they purchased during the trip or not.
Accommodation: Nikos II Adventure has its own Hostel in Puerto Natales and also has established agreements with some hotels, hostels and shelters to provide the service required by its clients in the cities of Punta Arenas, Puerto Natales, Torres del Paine Park and Also, El Calafate, Ushuaia and El Chalten in (Argentina). Our programs include breakfast, Box Lunch and some dinners.
Food: We offer all kinds of foods appropriate for each program and travel. If you are vegetarian or have some special needs of food, let us know in advance. We know the importance of good nutrition in the mountains.
Team: Our team camp is an excellent quality as tents, north face, for 3 people, doite, Kailas 3 for 3 people, tents for travelers, and the Space Station Dome, doite to 16 people dining tent size: 6.00 x 6.00 x 2.50 MTS, kitchen tents, camping equipment for 25 people, camping stoves, vans and four-wheel drive vehicles, our vehicles are for our passengers, Mercedes-Benz sprinter for 16 pax Hyundai H1 to 12 people, van ford 350 to 14 people our vehicles are connected by radio VHS to the base these vehicles support each trip.
Guides: Nikos II Adventure, has extensive experience in the mountains, are a team of guides our region speak English, French and Spanish
Our guides are certified and recognized as guides in Torres del Paine certified first aid in remote locations (Wilderness First Responder) each guide has a kit with everything needed in the event of an accident, also a VHS radio, with which the guide can communicate with a base in case of emergency, we are a team that has been formed under the conditions of the climate of Patagonia and with much experience in these lands. We are also mountaineers that give us a high level of quality and safety.
All trips include
Transport by private bus and shared
Some Hotels, Hostels or shelters
The breakfast and some dinners
Meals on trekking
Some sailing boat
Guides in English, French, and Spanish
Not included in the price
Medical and life insurance, beverages, optional excursions, nor Air Fares airport taxes
Personal computer (sleeping bag), can be rented in the city if necessary, clothing, backpack, etc.
Hikes in ice or glaciers
Fishing gear or personal climbing
Extras (Craft, excursions, tips, drinks, etc.).
Tickets to the Parks
All extra services or not detailed in the program.